FAQs

How much is the monthly S&CC charges?

When is S&CC payment due and payable?

S&CC is due on the 1st of every month and payable within the month (i.e. Town Council will not be sending invoice to the residential units).

What are the methods of Payment?

Payment Modes	What is it
GIRO – The Easy Way / RCCS	To download GIRO Form, please click here. For GIRO and RCCS (RECURRING CREDIT CARD SCHEME) payment, an annual statement of account will be issued to reflect on the payment made for the year.
Collection over the counter	Cash, Credit Card, Cheque or NETS at the Tampines Town Council Office. Cash/NETS payment for the current month S&CC and up to 12 months in advance could also be made at any HDB Branch Offices. (Residents are advised to bring along their S&CC booklet.)
Internet Banking	Internet Banking, at www.dbs.com.sg; www.ocbc.com.sg; www.uobgroup.com.sg; www.standardchartered.com.sg or www.maybank2u.com.sg. Please call the respective bank for more information on these services. 1800-111 1111 (DBS) 1800-438 3333 (OCBC) 1800-222 2121 (UOB) 1800-747 7000 (STDCHD) 1800-629 2265 (Maybank)
Others	Cheque or money order (made payable to "Tampines Town Council" with account number, address you are paying for and contact number on the reverse side of the cheque or money order). AXS Machine SAM Machine/Post Office/vPOST at www.singpost.com

Can residents check their payment status online?

Currently, such service is not available. Alternatively, residents can check their S&CC monthly amount payable through AXS/ SAM machines after 7th of the month.

What is the procedure for resale/transfer flat and what is the S&CC charges payable?

Resident is advised to come down personally to Town Council with HDB’s appointment letter before the appointment date. Town Council will collect the S&CC up to the date stated in the appointment letter. The Town Council will endorse on HDB’s appointment letter upon full settlement by the resident.

What is my Town Council Reference Number?

Resident can enquire through the AXS/ SAM machine by keying in their IC number or call us at 6781 2222 during office hours.

I have submitted my GIRO form sometimes ago. Why do I still receive notices that my S&CC is still outstanding?

Residents who have applied for GIRO will have their applications processed in about 2 months.

In the meantime, all applicants are advised to pay their S&CC by other modes until a GIRO commencement letter is received. Applicants can choose to pay their S&CC by cash, cheque or via AXS, NETS or SAM machines located island wide or by Vpost.

How is the S&CC charges for (DBSS) Design, Build & Sell Scheme Flats being determine?

Service and conservancy (S&C) charges are collected for the purpose of maintenance and upkeep of the common areas & facilities in an estate.

In the case of DBSS, the S&CC charges were set by the developer and the Town Council.

Number of lifts, precinct facilities (eg. playground, linkway and building structure) per dwelling unit are some of the factors that has taken into consideration during the fixing of S&CC charges.

How do I apply my GIRO/RCCS (RECURRING CREDIT CARD SCHEME) application form?

You can download the GIRO/RCCS application form by clicking the following link

GIRO Application Form RCCS Application form

Hardcopy of the application form are also available at our Town Council office at Blk 136 Tampines Street 11 Singapore 521136

Why have I been sent a reminder notice?

Town Council (TC) does not send monthly billing as the S&CC is a fixed monthly rate. Payments are due on the 1st of each month and if no payment is received by the 10th of each month, we will send a reminder. A notice will be sent to residents to remind resident of the outstanding amount payable.

I have a dispute with my neighbour. Who can I approach?

If you have attempted to speak to your neighbour directly or through the help of a Grassroots Leader and the matter still persists, you can contact the Community Mediation Centre (CMC) at 1800 2255 529 during office hours to apply for mediation between you and your neighbour.

What kind of disputes between neighbours does CMC accept for mediation?

Some of the more common neighbour disputes that Community Mediation Centre (CMC) mediates include:-

Excessive noise from activities inside a flat
Obstruction or misuse of common corridor
Dripping of water from wet laundry
Littering
Use of unacceptable words
Display of unacceptable behaviour